Privacy Policy

Privacy Policy

Last updated: 10th October 2025

1. INTRODUCTION

Welcome to Opteira.

We are a strategic marketing operations consultancy that builds data-driven systems for growing businesses. We combine marketing strategy, systems automation, creative execution, and technical development to create infrastructure that scales.

Protecting your privacy and maintaining the security of your personal data is central to how we operate. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, engage with our services, or communicate with us.

By using Opteira's website, submitting the Enquiry Form, or engaging our services, you agree to the terms of this Privacy Policy.

2. WHO WE ARE

Opteira FZ-LLC
Dubai, United Arab Emirates
📧 Email: partnerships@opteira.com
🌍 Website: www.opteira.com

For the purposes of applicable data protection laws, including the UK Data Protection Act 2018, EU General Data Protection Regulation (GDPR), and UAE Federal Decree-Law No. 45 of 2021, Opteira is the Data Controller responsible for your personal data.

3. INFORMATION WE COLLECT

We may collect and process the following types of information:

a. Information You Provide Directly

• Contact Information: Name, company name, job title, email address, phone number, and other contact details

• Enquiry Form Information: Business stage, goals, challenges, marketing/sales/operations details, industry/sector information, business type (B2B/B2C), service interest, project requirements, and any information you provide through the Opteira Enquiry Form

• Project Information: Goals, business context, strategic information, or operational details shared during consultations, Scoping Calls, or project delivery

• Billing Information: Payment details and billing information, processed securely through third-party payment providers (Stripe)

• Communications: Any messages, files, data, or documents shared via email, WhatsApp, video calls, or other communication channels during onboarding or ongoing engagement

b. Information We Collect Automatically

When you visit our website, we may automatically collect:

• Technical Data: IP address, browser type, device type, operating system, and time zone

• Usage Data: Pages visited, time spent on site, navigation paths, and referring URLs

• Analytics Data: Website performance and user behavior data collected via Google Analytics and similar tools

• Cookies: Information collected through cookies or similar technologies (see Section 8)

  
  

c. Information from Third Parties

We may receive information from:

• Marketing Platforms: Meta (Facebook/Instagram), Google Ads, LinkedIn, and other advertising platforms

• Integration Tools: CRM or automation platforms you authorize us to access (e.g., HubSpot, Salesforce, Notion, Typeform)

• Public Sources: Publicly available information from business websites, LinkedIn profiles, or company registries

• Referral Partners: Information provided by partners or referral sources with your consent

4. HOW WE USE YOUR INFORMATION

We use your personal data to:

• Provide Services: Deliver consulting services, create Blueprints, implement systems, and fulfill contractual obligations

• Communicate: Respond to inquiries, schedule consultations, provide project updates, and maintain ongoing communication

• Personalize Experience: Tailor recommendations, strategies, and services to your specific business needs

• Process Payments: Manage billing, invoicing, and payment processing through secure third-party providers

• Improve Services: Conduct analysis to improve our methodologies, service delivery, and client experience

• Marketing: Send newsletters, insights, case studies, or service updates (only with your consent, which you can withdraw at any time)

• Legal Compliance: Maintain records for regulatory, tax, accounting, or legal purposes

• Security: Protect against fraud, unauthorized access, or misuse of our services

We will only use your personal data for the purpose it was collected for, unless we reasonably consider that we need to use it for another purpose that is compatible with the original intent. If we need to use your data for an unrelated purpose, we will notify you and explain the legal basis.

5. LEGAL BASIS FOR PROCESSING

We process your personal data under the following legal bases:

• Performance of a Contract: To deliver the services you have requested, including Blueprint creation and implementation projects

• Legitimate Interests: To improve our services, maintain business operations, conduct analytics, prevent fraud or misuse, and protect our intellectual property and business interests

• Consent: For marketing communications, newsletter sign-ups, or optional data processing activities (you may withdraw consent at any time)

• Legal Obligation: To comply with tax, accounting, regulatory, or legal requirements

Our Legitimate Interests include:

• Improving service quality and client experience

• Protecting confidential information and intellectual property

• Conducting business development and marketing activities

• Maintaining secure and efficient operations

• Preventing fraud or unauthorized use

You have the right to object to processing based on legitimate interests. Contact partnerships@opteira.com to exercise this right.

6. DATA SHARING AND TRANSFERS

We do not sell or rent your personal data.

However, we may share your information with:

• Service Providers: Trusted partners, subcontractors, or specialists who support service delivery (e.g., creative production, technical development, CGI) and are bound by confidentiality agreements equivalent to our Mutual NDA

• Professional Advisors: Lawyers, accountants, auditors, or consultants who assist with business operations

• Technology Providers: Cloud service providers, hosting partners, and software platforms such as Google Cloud, HubSpot, Notion, Stripe, and analytics tools

• Regulatory Authorities: Government agencies, tax authorities, or law enforcement if required by law or court order

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity (you will be notified in advance)

International Data Transfers

If data is transferred outside your jurisdiction, including to the United Kingdom, the European Union, or the United Arab Emirates, we ensure that appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs)

• Adequacy decisions by relevant authorities

• Binding corporate rules or equivalent mechanisms

7. DATA RETENTION

We retain personal data only for as long as necessary to fulfill the purpose it was collected for, in accordance with legal and business requirements:

• Application Form Submissions: Retained for up to twelve (12) months for follow-up and business development purposes, unless you become a client (in which case normal client retention periods apply)

• Client Project Data: Project documents, communications, and deliverables retained for up to six (6) years after project completion for legal, financial, and operational purposes

• Enquiries and Correspondence: Retained for up to twelve (12) months for follow-up and business development purposes

• Financial and Legal Documents: Retained as required by law (typically six to seven years for tax and accounting purposes)

• Marketing Communications: Retained until you unsubscribe or withdraw consent

When data is no longer needed, it will be securely deleted, anonymized, or archived in accordance with our data retention policy.

Note: Retention periods for confidential information are governed by the Mutual Non-Disclosure Agreement. See [link to Mutual NDA] for full details.

8. COOKIES AND ANALYTICS

Our website uses cookies and similar technologies to:

• Analyze Traffic: Understand how visitors use our website and identify popular content

• Improve Performance: Optimize website speed, functionality, and user experience

• Personalize Content: Tailor content or recommendations based on your interests (where applicable)

• Support Marketing: Measure effectiveness of advertising campaigns and track conversions

Types of Cookies We Use:

• Essential Cookies: Required for website functionality (e.g., form submissions, session management)

• Analytics Cookies: Google Analytics and similar tools to measure website performance

• Marketing Cookies: Track conversions from advertising platforms (e.g., Meta, Google Ads, LinkedIn)

Your Cookie Choices:

You can manage your cookie preferences through your browser settings. Most browsers allow you to:

• Block all cookies

• Accept only certain cookies

• Delete cookies after each session

Note that disabling certain cookies may affect website functionality.

We honor "Do Not Track" signals where technically feasible.

For more information about cookies, visit www.allaboutcookies.org.

9. YOUR RIGHTS

Depending on your location and applicable data protection laws (GDPR, UK Data Protection Act, UAE data protection laws), you may have the following rights:

• Right to Access: Request a copy of your personal data we hold

• Right to Rectification: Request correction of inaccurate or incomplete data

• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data in certain circumstances

• Right to Restrict Processing: Request that we limit how we use your data

• Right to Object: Object to processing based on legitimate interests or for direct marketing purposes

• Right to Data Portability: Request your data in a structured, machine-readable format

• Right to Withdraw Consent: Withdraw consent for marketing communications or optional processing activities at any time

How to Exercise Your Rights:

To exercise any of these rights, contact us at partnerships@opteira.com.

We may need to verify your identity before fulfilling your request to protect your privacy and security. We will respond to your request within 30 days (or as required by applicable law).

Note: Some rights may be limited by legal obligations (e.g., we must retain certain financial records for tax purposes) or contractual requirements.

10. SECURITY

We take data protection seriously and implement appropriate technical and organizational measures to safeguard your personal data, including:

• Encryption: Data is encrypted during transmission (SSL/TLS) and at rest where appropriate

• Access Controls: Limited access to personal data based on business necessity and role-based permissions

• Secure Storage: Data stored on secure servers with reputable cloud providers (e.g., Google Cloud, AWS)

• Regular Monitoring: Security audits, vulnerability assessments, and monitoring for unauthorized access

• Staff Training: Team members are trained on data protection and confidentiality obligations

• Contractual Safeguards: Third-party service providers are bound by confidentiality agreements and data protection clauses

However, no system is entirely secure. While we use reasonable efforts to protect your data, we cannot guarantee absolute security. By using our website or services, you acknowledge that you share data at your own risk.

If we become aware of a data breach that affects your personal data, we will notify you and relevant authorities as required by law.

11. CONFIDENTIALITY AND MUTUAL NON-DISCLOSURE AGREEMENT

At Opteira, confidentiality is a core part of how we operate.

Our Commitment:

We treat all client information with the highest level of confidentiality and professionalism. Any strategic, operational, or proprietary information you share with us during consultations or project delivery is handled with strict confidentiality protocols.

Non-Disclosure Agreements:

We are more than happy to sign a Non-Disclosure Agreement (NDA) if required. If you would like an NDA in place before sharing sensitive information, please contact partnerships@opteira.com and we will arrange this promptly.

Our Promise:

Opteira's mission is to protect and empower our clients. We will never disclose, replicate, or misuse your confidential information. Confidentiality and respect remain the foundation of every partnership.

12. THIRD-PARTY LINKS

Our website or communications may include links to third-party websites, tools, or services (e.g., Google, HubSpot, LinkedIn, Stripe).

We are not responsible for:

• The privacy practices of third-party websites

• The content or security of external sites

• How third parties collect, use, or store your data

We recommend reviewing the privacy policies of any third-party websites you visit before sharing personal data.

13. CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children.

If we become aware that we have inadvertently collected data from a child, we will take steps to delete it promptly. If you believe we have collected data from a child, please contact partnerships@opteira.com.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

The latest version will always be available on our website at [www.opteira.com/privacy-policy], and the "Last Updated" date at the top will be updated accordingly.

Material Changes:

If we make significant changes that affect how we process your personal data, we will notify you via email or prominent notice on our website before the changes take effect.

Continued use of our website or services after changes constitutes acceptance of the revised Privacy Policy.

15. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact:

Opteira FZ-LLC
📧 Email: partnerships@opteira.com
🌍 Website: www.opteira.com

Data Protection Enquiries:
For specific data protection or privacy-related requests, email partnerships@opteira.com with "Data Privacy Request" in the subject line.

16. SUPERVISORY AUTHORITY

If you are located in the European Economic Area (EEA) or the United Kingdom, you have the right to lodge a complaint with your local data protection authority if you believe we have not handled your personal data in accordance with applicable law.

UK: Information Commissioner's Office (ICO) - www.ico.org.uk
EU: Your local Data Protection Authority - https://edpb.europa.eu/about-edpb/board/members_en

By using our website, submitting enquiry forms, or engaging our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

Last Updated: 10th October 2025

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